You’ve decided to get a heat pump. Now what?
Get in touchWe’ll do a quick call about what you want done, go over your options, and schedule a time to meet on site. You’ll get a text or email with the date and time of our appointment, which you can respond to with any appointment modifications or questions prior to our arrival.
The day of your appointmentYou’ll get a text approximately 15 mins prior, to let you know we are on our way! Once on-site we will look around the house to assess what we need to do to complete the project so we are prepared to complete the job efficiently. We will review options again, and answer any questions you have. You will receive a quote via email, which you can approve or decline online at your convenience. We encourage you to reach out via call, text or email with any questions or approvals.
Confirm your quoteOnce approved, we will contact you to schedule the installation. You will receive a text and email to confirm the time/date of the appointment. Don’t worry about a thing. We will coordinate all equipment and subtrades for the work to be completed.
On install dayYou will get a text notification telling you who to expect when we are on our way. When they arrive, our technician will introduce themselves, and get to work. If you’d like, you can go through the job with the tech or leave them to do the work. If we have any questions or concerns will will find you. Once the job is complete, the tech will go through the job and explain the operation of the new system as well as any maintenance requirements.
Final touchesWe will register the products for you to ensure any extended warranties are qualified for, and apply for the permits and inspections as required. The invoice will be sent, payment can be made by cash, cheque or e-transfer (ask us about the 4% discount on MOST retrofit jobs for those methods of payment), credit card or financing.
Keep your cool!Enjoy perfect temperatures all year long.
